How SmartReply Works
Transform your review management with AI-powered responses in just 5 simple steps
Step 1: Sign Up & Get Your Unique Email
Create your account with just your email address using our passwordless login. We'll instantly generate a unique forwarding email for your business.
What you get:
- •A unique email like location1@smartreply.review
- •This email is unique to your account and ready to receive review notifications from any platform
- •No passwords to remember - just enter your email and we'll send you a login code
Step 2: Forward Review Notifications
Simply forward the email notifications you receive from review platforms to your SmartReply email address.
Supported platforms:
- •Google Reviews
- •Yelp
- •Facebook Reviews
- •TripAdvisor
- •And many more!
Just forward the notification email you normally receive when someone leaves a review. It's that simple.
Step 3: AI Analyzes & Crafts Response
Our advanced AI instantly analyzes the sentiment of the review and generates a professional, personalized response that matches the tone and context.
AI Processing includes:
- •Sentiment analysis (positive, negative, neutral, mixed)
- •Context understanding from review content
- •Professional response generation
- •Tone matching appropriate to the sentiment
Everything happens automatically in seconds - no manual work required.
Step 4: Receive Your Ready-to-Use Reply
Get the AI-generated response sent directly to your email and view all your reviews and responses in your dashboard.
You'll receive:
- •Email with the crafted response ready to use
- •Dashboard with all reviews and analytics
- •Sentiment tracking and insights across all locations
- •Easy copy-and-paste responses
Simply copy the response and paste it on the review platform. That's it!
Step 5: Track Everything in Your Dashboard
Log into your SmartReply dashboard anytime to view comprehensive analytics and manage all your review responses from one central location.
Your Dashboard includes:
- •All Reviews & Responses - See every review you've processed with the AI-generated replies
- •Sentiment Analytics - Visual charts showing positive vs. negative review trends over time
- •Location Performance - Compare review sentiment and volume across multiple business locations
- •Response History - Access any previous AI-generated response for reference or reuse
- •Usage Tracking - Monitor your plan usage and see how many reviews you have remaining
- •Review Source Breakdown - See which platforms (Google, Yelp, Facebook, etc.) generate the most reviews
Key Benefits:
- •Spot trends in customer feedback before they become bigger issues
- •Track which locations are performing best/worst in customer satisfaction
- •Export data for reporting to management or stakeholders
- •Never lose track of a review or response again
- •Make data-driven decisions about your customer service strategy
Your dashboard updates in real-time as new reviews are processed, giving you instant insights into your business reputation across all platforms and locations.
Key Features
Lightning Fast
Responses generated and delivered within seconds of forwarding your review notification.
Smart & Contextual
AI understands the nuance of each review and crafts appropriate responses that feel personal and genuine.
Complete Dashboard
Track all your reviews, responses, and sentiment analytics in one place across multiple locations.
Secure & Private
Your data is encrypted and secure. We never share your information or responses with third parties.
Works Everywhere
No apps to download - works with any email client on any device. Forward from your phone, tablet, or computer.
Flexible Pricing
Start with a free trial, then choose the plan that fits your business size and review volume.
Perfect For
Dentists & Orthodontists
Build patient trust with professional responses to Google and healthcare review platforms
Restaurants & Cafes
Manage Google and Yelp reviews efficiently
Hotels & B&Bs
Respond to TripAdvisor and Booking.com reviews
Retail Stores
Handle Facebook and Google reviews professionally
Service Businesses
Maintain your online reputation across all platforms
Multi-location Businesses
Manage reviews from multiple locations in one dashboard
Getting Started is Easy
Free Trial
Sign up and get 5 free review responses to test the service
No Setup Required
Start forwarding emails immediately after signup
Instant Results
See your first AI-generated response within seconds
Scale as Needed
Upgrade your plan as your business grows
Ready to transform your review management?
Start your free trial today - no credit card required. Experience the power of AI-driven review responses and see how much time you can save while improving your online reputation.